Importance of Nonverbal Communication

One of the most effective ways to establish rapport is by matching and mirroring a person’s communication.  This refers not only to what a person says but also to how they say it along with their body language.
In 1970, Robert Birdwhistell published a study suggesting that the words we use to communicate account for only [...]

Unconscious Rapport

While conscious rapport is certainly important, the most powerful form of rapport is established unconsciously.  When this happens, one or more of the parties feel connected beyond common experiences and common interests.  It is the type of rapport that is characterized by connection, receptivity, collaboration, openness, trust, and mutual understanding.
Beyond establishing rapport through common experiences [...]

Conscious Rapport

People who are like each other, tend to like each other.
Do you agree with the above statement?  Think back on your experiences personally and professionally.  Who in your life do you have a good rapport with?  Is it someone with whom you have something in common?  Or is it someone with whom you disagree at every [...]

Negative Suggestions

The idea that its important to think positively has certainly permeated modern culture.  However, thinking positive, for many people, seems to become an internal battle in which they find themselves thinking negatively and then try to quickly cover it up by thinking positively.  Although this is preferable to thinking completely negative, its not quite the [...]